To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Ordering

Can I modify or cancel my order once it is submitted?

Unfortunately once an order has been placed, we cannot modify the order.

You can however cancel your order yourself within 45 minutes after placing it.

To cancel your order yourself:

  1. Log in to your account
  2. Go to the "My Account" section
  3. Go to "Order History"
  4. Locate the order you just placed
  5. Click the "View Detail" link
  6. Then click the "Cancel" link
  7. Select a reason to cancel, then click the "Cancel Order" button

Please note you can only cancel the entire order, and modifications cannot be made to quantities or addresses.If you need to make changes we recommend you cancel the order completely and start again.

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Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes)

Support for these products is handled by other companies. Please use the contact details below:

Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

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