Customer Service

Contact Us

Braun is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.

Our Customer Service team is currently available Monday - Friday from 9:00 am - 8:00 pm ET.


Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).




Braun Household USA
c/o De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458, USA
Attn: Customer Service

Please note we can only deal with US customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.

Spare Parts

For spare parts visit our partner Encompass


For warranty information, please click on Braun Limited Warranty

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Common FAQ's

  • How do I set the time on my Braun drip coffee maker?

  • How do I set the AUTO ON feature on my Braun drip coffee maker?

  • How do I set the AUTO OFF feature on my Braun drip coffee maker?

Instruction Manuals

    “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”