Customer Service

Contact Us


Please use our online inquiry form to send us a brief description of the question or issue you're experiencing.  Our consumer service representatives strive to respond to all inquiries within 1 business day of receipt.  


To speak directly with a customer service representative, please call 1 (888) 977-3578.  Our representatives are available Monday through Friday from 9:00 am – 8:00 pm (ET).


Braun Household USA
c/o De'Longhi America, Inc.
2 Park Way, Ste 3A
Upper Saddle River, NJ 07458

Please note we can only deal with US customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.

Spare Parts

For spare parts visit our partner Encompass


For warranty information, please click on Braun Limited Warranty

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Common FAQ's

  • How do I set the time on my Braun drip coffee maker?

  • How do I set the AUTO ON feature on my Braun drip coffee maker?

  • How do I set the AUTO OFF feature on my Braun drip coffee maker?

Instruction Manuals

    “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”