Contact us

Please note we can only deal with Australian customers - if you have an overseas enquiry, please find your country on our global site and then visit Customer Care, for local contact details.


Password Reset Issue

If you are contacting us about an issue with the recent "Password Reset" email, please note:

  1. The email is a valid email from The DeLonghi Group

  2. There was a technical problem with the link in the initial email and it does not work

  3. You will receive another email with a valid link

We apologise for the inconvenience caused.


General Braun Household Enquiries

Telephone: 1800 126 659
Monday to Friday 8.30am - 4.50pm

Online Query Replies

We are currently experiencing delays with responding to our online queries, if you have already lodged a query please do not re-lodge as this will create a duplicate of your details and your original request will be deleted which will put you new request further down the list. If it is URGENT please call our team on 1800 126 659. Thank you.

    “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”
Privacy
Your contact details may be passed to relevant third party companies such as our spare parts distributor or service agents in order to resolve your enquiry and will only be used for this purpose. We may, with your prior consent, pass on your personal details to our marketing team, who may contact you with marketing materials and promotional offers

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