To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Ordering

When I put something in my cart, does it guarantee I have the merchandise?

We strive to maintain that the correct availability is reported when you select the item you would like to place in your cart. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item with be reported as unavailable when you go to checkout.

Quick links

FAQ

FAQs

Manuals

Download an instruction manual

Contact-Us

Contact information

Warranty

Warranty and service

Authorised Service Centres

Service locator

Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes)

Support for these products is handled by other companies. Please use the contact details below:

Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

You can contact customer support by: