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  2. Braun | Shipping and Returns Policies

Shipping and Returns Policies

Shipping Policy

Where We Ship To

We deliver to all areas in New Zealand.

You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

We currently do not ship to PO Boxes.

Shipping Cost

FREE delivery for all orders.

Shipping Details

  • The estimated time for delivery will be between 2 to 7 business days
  • Delivery is Monday to Friday, we do not currently offer weekend delivery
  • Your order may be shipped in multiple packages as items are ready

After you complete your transaction an e-mail containing the order confirmation number will be sent to your specified e-mail address.

Return Policy

The purpose of this policy is to set out the circumstances under which Braun will accept return of Braun Group products from online shop sales.

Braun is committed to compliance with all laws and regulations, including the Competition and Consumer Act and New Zealand Consumer Law. This policy does not exclude or modify the statutory rights or liability of any party.

Product Failure

ReasonDefectVerification
Initial Product Failure
(out of box)
Appliance is inoperable Not required
Major Failure Appliance is inoperable within a reasonable period of purchase date Refer to approved service centre to confirm defect
Minor Failure Appliance is partially inoperable

If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s).

If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.

If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.

For all returns please, call Braun after sales call centre for assistance 0508 200 300

Please Note:

  • Braun will not accept returns that have been damaged by the account customer or end user.
  • Braun will not accept returns from account customer for change of mind or that not have been sold to the end user e.g. aged stock or stock rotation.
  • All requests to return the appliance to be completed on the form that will be provided including a copy of the end users purchase receipt.
  • Where Braun accepts the request to return the appliance, Braun shall provide a GRA number and provide instructions on the collection of the items.
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