To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Ordering

What should I do if there is a Braun Household shipping error or I receive damaged merchandise?

In the event that Braun Household processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form and we will guide you through the process.

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Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes)

Support for these products is handled by other companies. Please use the contact details below:

Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

You can contact customer support by: