How long do repairs usually take?

Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes)

Support for these products is handled by other companies. Please use the contact details below:

Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

You can contact customer support by:

• Filling in the contact form
• Calling customer support on 0508 200 300 for product, sales, or customer service enquiries (Monday–Friday: 9am–5pm NZST, Saturday: 10am–4pm NZST)
• Using the service representative locator to find a service agent near you
• Purchasing spare parts and accessories directly from the De’Longhi Group Spares Online Shop