To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Ordering

Can I place an order if I live outside New Zealand?

At the present time we can only accept orders where the credit card billing and the shipping addresses are both in New Zealand. We are hoping to add online shopping capabilities to our other country websites so please continue to check back.

In the meantime, you can visit the 'Where to Buy' section on our other market websites to determine if there is a local retailer near you or alternative online shopping websites.

Quick links

FAQ

FAQs

Manuals

Download an instruction manual

Contact-Us

Contact information

Warranty

Warranty and service

Authorised Service Centres

Service locator

Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes)

Support for these products is handled by other companies. Please use the contact details below:

Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

You can contact customer support by: