If my order didn’t go through, why does it look like my credit card was charged?
What you are likely seeing is what is called a "Pending" Charge. This is the bank's authorisation that there are enough funds available to place your order. The only thing your bank is verifying is that the credit card entered has the funds.
We validate the billing address and card verification id for your own protection to try and ensure that the card is not being used fraudulently. As long as the credit card number is valid a "Pending" charge will appear to hold those funds. Your card only gets charged when the actual product ships. "Pending" charges will usually be removed from your card within 3-4 business days.
In the event that you tried unsuccessfully to place an order and have several pending charges contact us on 0508 200 300 between Monday and Friday 9am - 5pm and we will look into having these removed.
We thank you for your patience and understanding during these difficult and unpredictable times.
We apologise for any longer than usual wait times or delays in replying to your email. If you have already emailed us, please be patient and avoid sending a duplicate request, as this may cause further delays.
Support for Braun Personal Products
(Shavers, Toothbrushes)
Support for these products is handled by other companies. Please use the contact details below:Shavers and Toothbrushes
Procter & Gamble New Zealand
Phone: 0800 108 909
Braun Household: Kitchen and Ironing Products
If you do not have time to call, please visit our FAQ section below, where you can find FAQs and how-to videos that may assist you.We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.
Contact Customer Support
You can contact customer support by:- Filling in the contact form
- Calling customer support on 0508 200 300 for product, sales, or customer service enquiries (Monday–Friday: 9am–5pm NZST, Saturday: 10am–4pm NZST)
- Using the service representative locator to find a service agent near you
- Purchasing spare parts and accessories directly from the De’Longhi Group Spares Online Shop
Free Delivery on orders over $100
Delivery within 2-7 business days
Free Returns
30 days to return
Payments
Secure payments
Free Delivery on orders over $100
Delivery within 2-7 business days
Free Returns
30 days to return
Payments
Secure payments
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