To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Other

What is the order status of MY ORDERS?

The order statuses you will see in 'My Orders' under 'My Account' are:

  • Processing: Your order has been received and the warehouse is prepariing for shipment
  • Shipped: Your order has been shipped and the tracking information is available
  • Canceled:Your order has been canceled either via customer request or because there was an issue with fulfillment you will be notified separately

Quick links

FAQ

FAQs