Question 1

Why isn’t the website working properly?

Accepted Answer

We apologize if you encounter difficulties with our website.  In order to try and help you resolve you can contact us.  The information that would help in our research would include: A short description of the issue (i.e. you cannot view all or part of a page, items can't be added to your cart, you can't complete checkout, etc) The type of device you are using - a laptop, desktop or mobile device (phone or tablet) The browser you are using (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) and the version of your browser.  You can check your version by going into the Help section of the Browser toolbar and selecting the 'About' option  We can then further research for you and help resolve.

Question 2

How do I change my log in information?

Accepted Answer

You can update stored information in your account at any time. To view or change your existing account information, password or subscription status, please sign in to &ldquo;My Account&rdquo; using your current e-mail address and password. In &ldquo;My Account&rdquo; you can edit any of your saved account information.

Question 3

Can I see a record of my transaction?

Accepted Answer

You can check your order history online in the 'My Orders' area of your account. All of the details regarding these purchases will be conveniently stored for you in an organized listing

Question 4

What is the order status of MY ORDERS?

Accepted Answer

The order statuses you will see in 'My Orders' under 'My Account' are: Processing: Your order has been received and the warehouse is prepariing for shipment Shipped: Your order has been shipped and the tracking information is available Canceled:Your order has been canceled either via customer request or because there was an issue with fulfillment you will be notified separately

Question 5

I subscribed to the newsletter and I have not received the Welcome email and coupon code yet.

Accepted Answer

If you have not received your Welcome email with the coupon code, it is possible that the email hit the spam folder. If it’s not there, please contact the Customer Support.

Question 6

How to receive a welcome promo code?

Accepted Answer

By submitting the newsletter for the first time, a welcome promo code will be automatically sent to the registered email address.

Other