Question 1

Can i ship to a PO box?

Accepted Answer

We do not ship to P.O. Boxes or military addresses like APO/FPO.

Question 2

Can i exchange a product I order from your website?

Accepted Answer

If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.

Question 3

How do I place an order?

Accepted Answer

When you see an item you love, please specify the quantity you prefer then click &ldquo;Add to Cart.&rdquo; After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on &ldquo;Your Cart&rdquo; at the top of the screen to view the items you have selected. After you have made any changes and updated the quantities as desired, click &ldquo;Checkout&rdquo; to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking &ldquo;Submit Order.&rdquo; Be sure to look out for a confirmation email in your inbox soon after.

Question 4

When I put something in my cart, does it guarantee I have the merchandise?

Accepted Answer

We strive to maintain that the correct availability is reported when you select the item you would like to place in your cart. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item will be reported as unavailable when you go to checkout

Question 5

When placing an order on the Braun website and entering my payment information I get an ‘ Authorization Error ‘ message, what does this mean?

Accepted Answer

An authorization error could mean several things. First, please be sure that all billing information is correct. Please make sure that your billing address matches your credit card billing address. Second, be sure to check the expiration date and card verification numbers on your card. If you are still receiving an error message and you feel that all of the information you are entering is correct, you may wish to contact your bank for further details. If you are using a debit card it's possible you may need to adjust your credit limit for larger purchases.

Question 6

If my order didn’t go through, why does it look like my credit card was charged?

Accepted Answer

What you are likely seeing is what is called a 'Pending' Charge. This is the bank's authorization that there are enough funds available to place your order. The only thing your bank is verifying is that the credit card entered has the funds. We validate the billing address and card verification id for your own protection to try and ensure that the card is not being used fraudulently. As long as the credit card number is valid a 'Pending' charge will appear to hold those funds. Your card only gets charged when the actual product ships.

Question 7

Is gift wrapping available?

Accepted Answer

Unfortunately, we do not offer gift wrapping or gift cards at this time, but we are always looking to make improvements and hope to offer these options in the near future.

Question 8

Why do I need to provide my email address for guest check out?

Accepted Answer

We request an email address for guest checkout so we may email you your order confirmation and shipment information. It is for your convenience and we do not store the information for any other purposes

Question 9

Do you offer price matching?

Accepted Answer

We strive to always offer our customers the best value for our product.  From time to time our retail partners may offer temporary markdowns or discounts but we do not match those prices.

Question 10

Do you offer coupon codes?

Accepted Answer

From time to time we may have special offers and will offer coupon/discount codes for use in the checkout process. To learn of these upcoming offers, please create an account and sign up to start receiving emails.

Question 11

Can I modify or cancel my order once it has been submitted?

Accepted Answer

It is not possible to make any modification or cancellation to a submitted order. However, it is possible for some orders to be cancelled within 60 minutes after placing the order You can check the status link found in your order confirmation email for a cancellation option (if available), or under the my account / my orders; section of the website for registered customers No modifications of any order is possible after 60 minutes of order entry so once you receive your order you will need to follow the 'How to Return Product' instructions

Question 12

Can I place an order in the website of a country I do not living?

Accepted Answer

No, the order must ship from the country where you reside. To order from a different country please visit our global website to find the country ordering information

Question 13

How does a promotional code work?

Accepted Answer

Promotional codes must be entered during 'checkout'. In order to use it, you only need to enter your promotional code in the box on the right side of the checkout page and click 'Apply'. You will see the discount applied, if not (invalid code, run code) an error message will be displayed.Promo codes cannot be applied to existing orders, transfer or redeemed for cash, credit or previous purchases.Certain products are excluded from promotion: see the specific terms of the promo code before applying it. If you have any questions about promotions or need assistance in placing your order, please contact us . CHECK PROMOTIONAL ACTIVITIES ON LOCAL SOCIAL MEDIA.

Question 14

the product I want to buy is "out of stock". What should I do?

Accepted Answer

If the item you want to purchase on our website is "out of stock" you can check later on to see if change or you can use the "notify me" feature to get notification by email when the item is back in stock.

Question 15

When will a specific out-of-stock product be available to purchase again?

Accepted Answer

We are actively working to restock our most popular items, but we do not provide estimated stock dates in advance. This is to ensure we only share information when the product is physically confirmed and ready to ship from our warehouse. The absolute best way to know the moment the product is back is to use our "Notify Me" feature: Go to the Product Page: Navigate to the specific product you want to purchase, currently marked as 'Out of Stock.' Sign Up for the Alert: Look for the "Notify Me" button, typically located where the 'Add to Cart' button would be. Receive an Instant Email: Enter your email address. Our system will send you a real-time notification the second the product is back in stock, giving you the first opportunity to purchase.

Question 16

Why can't I find the product I saw advertised, or why is an item showing as unavailable on the website?

Accepted Answer

We understand it can be frustrating when you can’t find the product you are looking for. Product availability changes constantly, especially for our most popular items. If a product isn't currently displayed on our main product pages, it means one of a few things: It's Temporarily Out of Stock: It's a high-demand item and is currently out of stock in our main warehouse. We are actively working to replenish our inventory. It's a Discontinued Model: The appliance may have been replaced by a newer model, which you can find by searching for the product category you are interested in. It's Available from a Retail Partner: In some cases, the product may still be available for purchase exclusively through one of our authorised retailers or third-party marketplaces. What you can do next: Use the "Notify Me" Feature: If the product page is still visible but says 'Out of Stock,' enter your email address to receive an instant notification the moment it's back in our warehouse.

Question 17

Can I pre-order the appliance or have a Customer Service Agent check the stock date for me?

Accepted Answer

No, we do not offer pre-orders or backorders for our out-of-stock items on the website. The absolute best way to know the moment the product is back is to use our "Notify Me" feature. Why do we focus only on the "Notify Me" feature: We prioritise the fairness and accuracy of inventory for all our customers. We only want you to place an order when we can guarantee fulfilment.

Question 18

Can I add a discount code to an order that has already been placed?

Accepted Answer

Unfortunately, once an order is confirmed, we are unable to apply a discount code retroactively. However, you can cancel your entire order within 60  minutes of placement by logging into your account and visiting the "Orders" section. If you need to apply a missed discount, please cancel the original order immediately and place a new one. After the 60 -minute window, the order is sent to our fulfilment centre and can no longer be cancelled or changed.

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