What should I do if there is a Braun Household shipping error or I receive damaged merchandise?

Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times or delays in replying to your email. If you have already sent an email, please be patient and do not submit a duplicate inquiry, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes, Thermometers)

Please refer to the contact details below, as support for these products is handled by other companies.

Shavers and Toothbrushes
Procter & Gamble Australia
Phone: 1800 641 820

https://au.braun.com/en-au/contactus

Thermometers
Braun Health Care — distributed by Felton Grimwade & Bosisto’s (FBG)
Phone: +61 3 9542 0100
Toll Free: 1800 655 841

https://braun.fgb.com.au/contact-us/

Braun Household: Kitchen and Ironing Products

If you do not have time to call, please see our FAQ section below where our FAQs and how-to videos may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

You can contact customer support by:

• Filling in the contact form
• Calling 1800 126 659 for product, sales, or customer service enquiries (Monday–Friday: 9am–5pm AEST, Saturday: 10am–4pm AEST)
• Using the service representative locator to find a service agent near you
• Purchasing spare parts and accessories directly from the De’Longhi Group Spares Online Shop