If the display shows an error code of: \'Lid\' you need to check if the filter basket or lid are open.
If the display shows an error code of: E02 and E18 you need to remove the carafe. Unplug the appliance, wait for 5 minutes and plug in again. Perform a decalcification.
If the display shows an error code of: E12 you need to remove the carafe. Unplug the appliance, wait for 5 minutes, plug in again and retry.
The error code \'H20\' can occur in two different situations:
- During First Use:
- Remove all packaging material and stickers from the appliance.
- Switch on the appliance.
- Set “time of day” and “altitude” (see explanation in dedicated paragraphs hereafter).
- During the setting process the information displayed will be saved after 10 seconds.
- Run the coffee maker through a complete brew cycle without ground coffee.
- Use a full carafe (10 cups) of fresh cold water. This will remove any dust from the manufacturing process or residues that have remained in the unit.
- If the message remains, repeat the above steps and then try to replace the water reservoir and turn the unit OFF and ON to reset the sensor and clear the message.
- While Brewing:
- Ensure the water reservoir is full or has enough water for the selected drink size. If the message remains, replace the water tank and turn the unit off and on to reset the sensor and clear the message.
For any other error message or if these steps do not solve the issue, please contact our Customer Support.
