Question 1

Can i refuse my package after has been already shipped?

Accepted Answer

Please note that a package refusal of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.

Question 2

I have received the wrong Braun product. What Can i do?

Accepted Answer

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense.   Please contact us at   US residents contact 1-888-977-3578 Canada residents contact 1-888-977-3578   or visit our website

Question 3

What should I do if there is a shipping error or if I receive damaged merchandise?

Accepted Answer

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us and we will issue you a return shipping label.

Question 4

Can I ship to an address other than my own?

Accepted Answer

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out the billing address of your credit card.

Question 5

Will I receive an email confirmation / shipment tracking number?

Accepted Answer

After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a Canada Post tracking code that will update you with the status of your shipment at any time once it ships.

Question 6

Why is my tracking not updating?

Accepted Answer

If the tracking of your order does not update, it is possible that: Additional technical time is needed to update the tracking status on the website; The package is waiting to be picked up by the courier. We will make sure the shipment is successful as soon as possible.We recommend tracking the shipment for 48 hours before contacting customer support.

Question 7

I made an order and I have not received the confirmation email. What can I do?

Accepted Answer

Please try to check if the confirmation email has hit the spam folder. If it is not there and you are a registered user (full account) please Log In in your private account on the website, including the order section because the most relevant information is summed up there. If you are not registered (guest user) please get in contact with our Support agents.

Shipping