To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Ordering

Why can't I find the product I saw advertised, or why is an item showing as unavailable on the website?

We understand it can be frustrating when you can’t find the product you are looking for.

Product availability changes constantly, especially for our most popular items. If a product isn't currently displayed on our main product pages, it means one of a few things:

  1. It's Temporarily Out of Stock: It's a high-demand item and is currently out of stock in our main warehouse. We are actively working to replenish our inventory.
  2. It's a Discontinued Model: The appliance may have been replaced by a newer model, which you can find by searching for the product category you are interested in.
  3. It's Available from a Retail Partner: In some cases, the product may still be available for purchase exclusively through one of our authorised retailers or third-party marketplaces.

What you can do next:

  • Use the "Notify Me" Feature: If the product page is still visible but says 'Out of Stock,' enter your email address to receive an instant notification the moment it's back in our warehouse.

Quick links

FAQ

FAQs

Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times or delays in replying to your email. If you have already sent an email, please be patient and do not submit a duplicate inquiry, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes, Thermometers)

Please refer to the contact details below, as support for these products is handled by other companies.

Shavers and Toothbrushes
Procter & Gamble Australia
Phone: 1800 641 820

https://au.braun.com/en-au/contactus



Thermometers
Braun Health Care — distributed by Felton Grimwade & Bosisto’s (FBG)
Phone: +61 3 9542 0100
Toll Free: 1800 655 841

https://braun.fgb.com.au/contact-us/



Braun Household: Kitchen and Ironing Products

If you do not have time to call, please see our FAQ section below where our FAQs and how-to videos may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

Contact Customer Support

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