To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Payment

When placing an order and entering my payment information I get an ’Authorisation Error’ message. What does this mean?

An authorisation error could mean several things. First, please be sure that all billing information is correct. You want to make sure that the postcode you entered matches the postcode on file for your billing address. Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we only accept MasterCard and Visa for credit card payment.

If you are still receiving an error message and you feel that all of the information you are entering is correct, you may wish to contact your bank for further details.

If you are using a debit card it's possible you may need to adjust your credit limit for larger purchases.

At any point though you may contact us on 1800 126 659 between Monday and Friday 9am - 5pm for further assistance.

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Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times or delays in replying to your email. If you have already sent an email, please be patient and do not submit a duplicate inquiry, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes, Thermometers)

Please refer to the contact details below, as support for these products is handled by other companies.

Shavers and Toothbrushes
Procter & Gamble Australia
Phone: 1800 641 820

https://au.braun.com/en-au/contactus



Thermometers
Braun Health Care — distributed by Felton Grimwade & Bosisto’s (FBG)
Phone: +61 3 9542 0100
Toll Free: 1800 655 841

https://braun.fgb.com.au/contact-us/



Braun Household: Kitchen and Ironing Products

If you do not have time to call, please see our FAQ section below where our FAQs and how-to videos may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

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