To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Payment

If my order didn’t go through, why does it look like my credit card was charged?

What you are likely seeing is what is called a 'Pending' Charge. This is the bank's authorisation that there are enough funds available to place your order. The only thing your bank is verifying is that the credit card entered has the funds.

We validate the billing address and card verification id for your own protection to try and ensure that the card is not being used fraudulently. As long as the credit card number is valid a 'Pending' charge will appear to hold those funds. Your card only gets charged when the actual product ships. 'Pending' charges will usually be removed from your card within 3-4 business days.

In the event that you tried unsuccessfully to place an order and have several pending charges contact us on 1800 126 659 between Monday and Friday 9am - 5pm and we will look into having these removed.

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Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times or delays in replying to your email. If you have already sent an email, please be patient and do not submit a duplicate inquiry, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes, Thermometers)

Please refer to the contact details below, as support for these products is handled by other companies.

Shavers and Toothbrushes
Procter & Gamble Australia
Phone: 1800 641 820

https://au.braun.com/en-au/contactus



Thermometers
Braun Health Care — distributed by Felton Grimwade & Bosisto’s (FBG)
Phone: +61 3 9542 0100
Toll Free: 1800 655 841

https://braun.fgb.com.au/contact-us/



Braun Household: Kitchen and Ironing Products

If you do not have time to call, please see our FAQ section below where our FAQs and how-to videos may assist you.

We are currently experiencing higher than normal call volumes. If you are unable to get through, please contact us via the contact form.

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