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  • MultiServe Coffee Machines

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  • Coffee Maker Accessories

  • All Coffee Makers

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  • What is filter coffee?

    Filter or drip coffee is made by hot water passing through ground coffee. Hot water is filtered solely under the pull of gravity. When water comes into contact with ground coffee, the flavors, color and aroma from ground coffee are extracted and dissolved...

  • Why doesn't my coffee taste right?

    The coffee may not taste right due to the following reasons:                                       Age of coffee grounds affects taste. Old coffee may...

  • How do you recommend storing ground coffee?

    You should always store ground coffee in an air-tight container. Air (mainly oxygen) and moisture are the coffee's principle enemies. Also the container should be stored in a dark place as sunlight reduces freshness. While you can place coffee in the...

  • BrewSense Coffee Makers

  • Why isn't my coffee maker brewing coffee?

    1. Make sure the coffee maker is plugged into a working electrical outlet.     2. Make sure the power switch is turned on.             3. Make sure the water reservoir has water in it.        ...

  • There is water/condensation on the lid of the coffee maker?

    The appliance generates steam during the brewing cycle. Therefore a small amount of condensation on the lid of the coffee maker is normal.

  • How should I descale my coffee maker?

    If you have hard water and you use your coffee maker without a water filter, it should be descaled regularly. The frequency depends on the hardness of the water and how often you use your coffee maker. When using the water filter cartridge and exchanging...

  • How do I clean the permanent gold coffee filter?

    The permanent gold coffee filter should be cleaned after each use as acid in coffee grounds left sitting in the gold filter may build up and cause deterioration of the gold plating. The filter is dishwasher safe and can also be cleaned with a soft sponge.

  • Why does my coffee maker brew slower than it used to?

    The unit may require descaling to remove mineral deposits that build up over time.

  • Do I need to descale my coffee maker and how often?

    Yes, you need to descale your coffee maker since calcium and magnesium can clog the heating element which results in decreased performance and in the worst case could also cause it to break down. If you have very hard water and the coffee maker is in...

  • Why is my coffee maker overflowing?

    1. Insert the filter basket correctly                                                              ...

  • What happens if I leave my coffee maker unused for some time?

    We recommend emptying the water tank since the water loses oxygen over time. Oxygen-rich water is viable for a good aroma extraction. It is recommended that one cycle of water be run through the unit without ground coffee.

  • How do I clean my coffee maker?

    Always turn off, unplug and allow the coffee maker to cool before cleaning. Remove the filter basket (permanent filter),  carafe and carafe lid and wash them in a solution of hot water and mild liquid soap. Never use abrasive cleansers, steel wool...

  • Why is my coffee not hot?

    1. Be sure that the unit is plugged into a working outlet.                                     2. Be sure that the Reservoir Power Switch has been switched to "ON"....

  • Why are there coffee grounds at the bottom of the carafe?

    1. The paper filter was not inserted correctly into the filter basket                   2. Paper filter collapsed

  • What should I use to descale my coffee maker?

    You can either use commercially available descalers which do not affect aluminum or white distilled vinegar. Important: if you have a Braun coffee maker that features a water filter, replace the water filter with the space compensator for any descaling...

  • Why is my coffee maker leaking from the bottom?

    1. Make sure the filter is properly in position and that the brew basket is fully closed.                                              ...

  • How do I use the water filter?

    The filter should be soaked in cold water for 10 minutes before use. Before inserting it into the back of the water reservoir it is necessary to remove the space compensator. It is recommended to first run one cycle of water through the unit without ground...

  • Can I chop hard or frozen food with the chopping attachment?

    We do not recommend chopping hard or frozen food, such as coffee beans, ice or nutmeg, with the chopper.

  • What types of foods can I place in the chopper attachment?

    The chopper is especially suitable for meat, cheese, onions, herbs, garlic, carrots, walnuts, hazelnuts, almonds and fruits. Please note that it is recommended to make use of the highest speed level when processing harder ingredients - e.g. parmesan cheese....

  • How often do I need to change my water filter?

    We recommend every 8 weeks. Although this depends on your usage and water consistency, we have established that this is the most appropriate cycle to ensure effectiveness.

  • Blenders

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