Shipping and Returns Policies

Shipping Policy

Where We Ship To

Note: We currently do not ship to PO Boxes.

We deliver to all areas in New Zealand.

You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Shipping Cost:

Shipping rates are calculated according to the total purchase price of your order. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

Total Order PriceDelivery Charge
Less than $150 $5.99 including GST
$150 or more Free Delivery

The estimated time for delivery will be between 2 to 7 business days.

Note: Delivery is Monday to Friday, we do not currently offer weekend delivery.

After you complete your transaction an e-mail containing the order confirmation number will be sent to your specified e-mail address.

 


 

Returns Policy

The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from online shop sales.

Delonghi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law. This policy does not exclude or modify the statutory rights or liability of any party.

Product Failure

ReasonDefectVerification
Initial Product Failure
(out of box)
Appliance is inoperable Not required
Major Failure Appliance is inoperable within a reasonable period of purchase date Refer to approved service centre to confirm defect
Minor Failure Appliance is partially inoperable

If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s) returned less the shipping fee.

If you notice any damage to your goods please notify customer support  at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.

If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.

We will organise for your return goods to be collected. All returned goods must be packaged / boxed correctly to enable pick up, unpackaged / unboxed goods will not be picked up. Goods are usually collected within 5 days from date of Braunhousehold receiving notification of goods requiring return.