Serving you during Covid-19 - a message on behalf of our Customer Care Team
The safety of our employees during this time is a priority. As with many organisations we have asked our UK office staff to work from home, including our Customer Care Team.
Like so many of you, they are balancing their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you via our Web Chat channel.
This may create longer response times than we want, but we are committed to serving you as best we can.
Our Web chat button will appear on the right of your screen during normal office hours as soon as an advisor becomes available.
FAQs for the fastest answer
Looking for a quick answer to your question? Search our Frequently Asked Questions
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Our apologies - due to government advice our customer service agents are working from home. Please use WebChat during office hours and they will assist you.
(Tip: Faster Response Wednesday to Friday. Longer waiting times on Mondays)
Via webchat when you see the webchat speech bubbles logo (Mon - Thu 9am until 4.30pm, Friday 9am until 12.00pm - a speech bubble icon will appear whenever an adviser becomes available.
Please be aware that our waiting times for web chat are currently longer than normal, please accept our apologies during this time.
For Thermometers, Shavers, Toothbrushes and Personal Care
Call 0800 783 70 10
Note: To purchase thermometers, visit this link: https://www.braunhealthcare.