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Other FAQ’s

What are Braun Household "Factory Seconds"?

All of our "Factory Seconds" are in perfect working order !

A "Factory Second" product could be any one or a combination of the below:

  1. The product may have a slight cosmetic imperfection
  2. The product may be missing its original packaging and/or printed manuals
  3. The product may not include all of the attachments and/or accessories included in a brand new product
  4. The product may be an ex display model
  5. The product may be a previous year's model
  6. The product may be an overstocked item returned from the retailer to the manufacturer

The product may have been used by a consumer for a limited period then returned by the customer because they weren't happy with the purchase and then refurbished by manufacturer (No products have had or contained food preparation within them).

A fault may have developed shortly after purchase and the product was returned and then refurbished by the manufacturer.

Please Note: Products that are "Factory Seconds" do not have the same warranty as new products, "Factory Seconds" are subject to the warranty for a seconds product as listed on our Warranty Page.

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Welcome to Braun Household Customer Support,

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times or delays in replying to your email. If you have already sent an email, please be patient and do not submit a duplicate inquiry, as this may cause further delays.

Support for Braun Personal Products
(Shavers, Toothbrushes, Thermometers)

Please refer to the contact details below, as support for these products is handled by other companies.

Shavers and Toothbrushes
Procter & Gamble Australia
Phone: 1800 641 820

https://au.braun.com/en-au/contactus



Thermometers
Braun Health Care — distributed by Felton Grimwade & Bosisto’s (FBG)
Phone: +61 3 9542 0100
Toll Free: 1800 655 841

https://braun.fgb.com.au/contact-us/



Braun Household: Kitchen and Ironing Products

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