Customer Service

Contact Us

ONLINE

Please use our online inquiry form to send us a brief description of the question or issue you're experiencing.  Our consumer service representatives strive to respond to all inquiries within 1 business day of receipt.  
 

PHONE

To speak directly with a customer service representative, please call 1 (888) 977-3578.  Our representatives are available: 9:00 am – 8:00 pm (ET) Monday through Friday.

MAIL

Braun Household USA
c/o De'Longhi America, Inc.
2 Park Way, Ste 3A
Upper Saddle River, NJ 07458

Please note we can only deal with US customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.

Spare Parts

For spare parts visit our partner Encompass

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”