100 Day Money Back: Terms & Conditions


In these Terms and Conditions:
‘we, us, our’ means Kenwood Appliances (M) Sdn Bhd
‘Offer’ means our 100 Day Money Back Guarantee, which is offered to you under these Terms and Conditions.
‘Product’ means any Braun Household appliances bought from an authorised retailer in West Malaysia.
‘you, your, yours’ means you, if you are a resident of Malaysia who
                • have purchased a Product in West Malaysia; and
                • make a claim for the Offer after 30 days of using the Product and within 100 days of that purchase date.

You agree that these Terms and Conditions apply to a claim for the Offer.


• You may only claim the Offer at least 30 days after the purchase date of the Product and within 100 days from the purchase date of the Product.
• The Offer is valid for purchases made between 3 July to 31 December 2015.
• Only one claim can be made per purchase.
• The Offer does not apply in conjunction with any other trial offer.
• To claim the Offer, you need to bring to our Customer Service Centre at Lot No. R-02, 3rd Floor, Citta Mall, No. 1, Jalan PJU 1A/48, PJU1A, Ara Damansara, 47301 Petaling Jaya, Selangor Malaysia.the following items to validate your claim:
          –  Complete Product (without any damages and including full set of accessories)
          – Fully completed Money Back Form
          – Original computerised receipt (copies of receipt are not accepted)
          –  Product warranty card


• The refund amount will be for the full invoice purchase price as stated on the receipt.
• The refund will be paid by cheque and mailed to you by normal mail.
• Refund does not include any postage or freight charges incurred when purchasing the Product or sending it back to us.
• Please allow 60 days from the date that we accept the claim for us to pay you the refund.


• Our decision on all matters relating to the Offer is final. We reserve the right to change these terms and conditions or discontinue the Offer at any time. If we discontinue the Offer we will still process claims made before that date and issue refunds if those claims are accepted.
• We collect and use information about you for the purpose of administering the Offer. We value your privacy and confidentially and will treat it with the highest priority.