Braun Household Customer Support

If you require an assistance on your Braun Household product, please call our Service Centre 

De'Longhi Group Service Centre (Petaling Jaya)

TMT Services Sdn Bhd
Lot No. R-02, 3rd Floor, Citta Mall, No. 1, Jalan PJU 1A/48, PJU1A, Ara Damansara, 
47301 Petaling Jaya, Selangor Malaysia.


Please be advised that we will be closed on Chinese New Year Eve 27th January 2017  (Friday) and for Chinese New Year holidays from 28th January 2017 (Saturday) to 1st February 2017 (wednesday) . 

We will resume operations as per normal on Thursday (2nd February 2017).

We wish all our customers & patrons “A Happy & Prosperous Chinese Lunar New Year 2017”

Service Hotline (Klang Valley)                        Spare Parts & Accessories
Tel: +6 03-7831 7248                                         Tel: +6 03-7831 7248
Fax: +6 03-7832 7063                                         Fax: +6 03-7832 7063
Email:                      Email:

Outstation Service, Spare Parts & Accessories                   

Alternatively, you can Whatsapp +6 01-9612-6329 

Opening Hours:
Mon – Fri: 9.00am to 5.30pm   
Closed: Sat, Sun and Public Holidays.

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

If you need help, you've come to the right place

Common FAQs

  • My food processor is brand new and it will not turn on.

    The food processors are equipped with a dual safety lock in which the processor will only run, if the working bowl and lid are properly locked in place. Place the working bowl on the motor block, matching the guide openings with the studs on the motor block. Turn the working bowl clockwise, guiding the nozzle on the lid into the safety lock opening in the motor block, until you hear it snap in place.

  • Can I chop hard or frozen food with the chopping attachment?

    We do not recommend chopping hard or frozen food, such as coffee beans, ice or nutmeg, with the chopper.

  • Do I need to decalcify my coffeemaker and how often?

    Yes, you need to decalcify your coffeemaker since calcium and magnesium can clog the heating element which results in decreased performance and in the worst case could also cause it to break down if never decalcified. If you have very hard water and the coffeemaker is in regular use, we recommend decalcifying it at least once a month. Refer to the instructions for more details. We highly recommend the use of the Braun water filters since they not only improve the coffee taste significantly, but also reduce the water hardness considerably.

  • How can I clean stained plastic parts of my handmixer ?

    Some kind of food (e.g. carots) can lead to discoloration of the plastic. To remove these stains, try wiping them clean with vegetable oil before washing them.

Popular FAQs

Instruction Manuals

    “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”