Braun Household Customer Support


In order to improve the service, our Customer Service Department will be recoated to the new location to from 16th Mar 2015. Please find below information for your kindly reference.

New Hotline: 2237 1313 (Current Hotline: 3412 0120)


Hong Kong - 6/F, Flat C, Eton Building, 288 Des Voeux Road Central (Tel 2851 3533 ,Fax 2851 7878)
NT- Room 1603, Millennium Trade Centre, 56 Kwai Cheong Road, Kwai Hing (Tel 2590 6933, Fax 3590 3902)

Service hours:        Monday to Friday 09:00 to 18:00
                               Saturday 09:00 to 14:30
Lunch break 12:00 to 13:00, Sundays & Public holidays closed

Thank you for your attention and sorry for any inconvenience caused.


If you need help using or finding any of our products, or have any questions about Braun Household, please view the FAQs below or search the Instruction manuals.

If you require a repair to a Braun Household product contact our service centre.

Hotline: 2237-1313

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Common FAQ's

  • My food processor is brand new and it will not turn on.

    The food processors are equipped with a dual safety lock in which the processor will only run, if the working bowl and lid are properly locked in place. Place the working bowl on the motor block, matching the guide openings with the studs on the motor block. Turn the working bowl clockwise, guiding the nozzle on the lid into the safety lock opening in the motor block, until you hear it snap in place.

  • Can I chop hard or frozen food with the chopping attachment?

    We do not recommend chopping hard or frozen food, such as coffee beans, ice or nutmeg, with the chopper.

  • Do I need to decalcify my coffeemaker and how often?

    Yes, you need to decalcify your coffeemaker since calcium and magnesium can clog the heating element which results in decreased performance and in the worst case could also cause it to break down if never decalcified. If you have very hard water and the coffeemaker is in regular use, we recommend decalcifying it at least once a month. Refer to the instructions for more details. We highly recommend the use of the Braun water filters since they not only improve the coffee taste significantly, but also reduce the water hardness considerably.

  • How can I clean stained plastic parts of my handmixer ?

    Some kind of food (e.g. carots) can lead to discoloration of the plastic. To remove these stains, try wiping them clean with vegetable oil before washing them.

Popular FAQs

Instruction Manuals

    “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”