Frequently Asked Questions

Coffee Makers

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FAQs Coffee Makers

  • Why doesn't my coffee taste right?

    The coffee may not taste right due to the following reasons:        
                                  

    1. Age of coffee grounds affects taste. Old coffee may taste stale. The coffee will taste best if you use fresh beans/grounds.                                      
    2. Water hardness/mineral content may have an impact on the coffee taste. 
    3. Limescale desposits. Make sure to descale the unit every 40-80 brews.

     

  • How do I clean my coffee maker?

    Always turn off, unplug and allow the coffee maker to cool before cleaning. Remove the filter basket (permanent filter),  carafe and carafe lid and wash them in a solution of hot water and mild liquid soap. Never use abrasive cleansers, steel wool pads or other abrasive materials.  Dishwasher safe parts: glass carafe with lid and filter basket (permanent filter)

  • There is water/condensation on the lid of the coffee maker?

    The appliance generates steam during the brewing cycle. Therefore a small amount of condensation on the lid of the coffee maker is normal.

  • Why does my coffee maker brew slower than it used to?

    The unit may require descaling to remove mineral deposits that build up over time.

  • Why is my coffee maker leaking from the bottom?

    1. Make sure the filter is properly in position and that the brew basket is fully closed.                                                                                                                                                                  
    2. Avoid overfilling the water reservoir. The coffee maker is equipped with an overflow slot near the top of the water reservoir.  If too much water is added it will flow out of this slot and collect near the base of the unit.    

  • Why are there coffee grounds at the bottom of the carafe?

    1. The paper filter was not inserted correctly into the filter basket                  

    2. Paper filter collapsed

  • Why is my coffee not hot?

    1. Be sure that the unit is plugged into a working outlet.                                    

    2. Be sure that the Reservoir Power Switch has been switched to "ON".      

    3. 40 min auto shut off has been activated

  • Why is my coffee maker overflowing?

    1. Insert the filter basket correctly                                                                                

    2. Be sure the carafe is centered directly under the filter basket                    

    3. Place the lid on the carafe                                                                                              

    4. There might be too much coffee. Remove filter from the filter basket. If using a paper filter, replace with new one. Restart the coffee brewing process with proper amount of coffee grounds  

    5. Use only coffee that is ground for drip coffee makers    

  • Why isn't my coffee maker brewing coffee?

    1. Make sure the coffee maker is plugged into a working electrical outlet.    

    2. Make sure the power switch is turned on.            

    3. Make sure the water reservoir has water in it.                                                    

    4. The unit may require descaling to remove mineral deposits that build up over time.

  • What is filter coffee?

    Filter or drip coffee is made by hot water passing through ground coffee. Hot water is filtered solely under the pull of gravity. When water comes into contact with ground coffee, the flavors, color and aroma from ground coffee are extracted and dissolved in the water, this is known as extraction.

  • What happens if I leave my coffee maker unused for some time?

    We recommend emptying the water tank since the water loses oxygen over time. Oxygen-rich water is viable for a good aroma extraction. It is recommended that one cycle of water be run through the unit without ground coffee.

  • How do you recommend storing ground coffee?

    You should always store ground coffee in an air-tight container. Air (mainly oxygen) and moisture are the coffee's principle enemies. Also the container should be stored in a dark place as sunlight reduces freshness. While you can place coffee in the refrigerator, never freeze ground coffee. Freezing will damage some of the subtle tastes in the coffee and when the coffee is taken out of the container it will 'sweat', exposing your coffee to moisture.  We recommend only buying enough coffee to be consumed within a week or to freshly grind beans according to your need.

  • How do I use the water filter?

    The filter should be soaked in cold water for 10 minutes before use. Before inserting it into the back of the water reservoir it is necessary to remove the space compensator. It is recommended to first run one cycle of water through the unit without ground coffee.

  • How often do I need to change my water filter?

    We recommend every 8 weeks. Although this depends on your usage and water consistency, we have established that this is the most appropriate cycle to ensure effectiveness.

  • What should I use to descale my coffee maker?

    You can either use commercially available descalers which do not affect aluminum or white distilled vinegar. Important: if you have a Braun coffee maker that features a water filter, replace the water filter with the space compensator for any descaling procedure. Repeat the procedure as many times as necessary in order to reduce the brewing time per cup to a normal level. Allow the maximum amount of fresh cold water to run through at least twice to cleanse the coffee maker.

  • Do I need to descale my coffee maker and how often?

    Yes, you need to descale your coffee maker since calcium and magnesium can clog the heating element which results in decreased performance and in the worst case could also cause it to break down. If you have very hard water and the coffee maker is in regular use, we recommend descaling it at least once a month. Refer to the instructions for more details. We highly recommend the use of the Braun water filters since they not only improve the coffee taste significantly, but also reduce the water hardness considerably.

  • How should I descale my coffee maker?

    If you have hard water and you use your coffee maker without a water filter, it should be descaled regularly. The frequency depends on the hardness of the water and how often you use your coffee maker. When using the water filter cartridge and exchanging it regularly, you normally will not need to descale. However, if your coffee maker takes much longer than normal to brew, the appliance has to be descaled. Important: replace the water filter with the space compensator for any descaling procedure. Follow the instructions of the manufacturer of the descaler solution. Repeat the procedure as many times as necessary in order to reduce the brewing time per cup to a normal level. Allow the maximum amount of fresh cold water to run through at least twice to cleanse the coffee maker.

  • How do I clean the permanent gold coffee filter?

    The permanent gold coffee filter should be cleaned after each use as acid in coffee grounds left sitting in the gold filter may build up and cause deterioration of the gold plating. The filter is dishwasher safe and can also be cleaned with a soft sponge.

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