Customer Service

Contact Us

ONLINE

Please use our online inquiry form to send us a brief description of the question or issue you're experiencing.  Our consumer service representatives strive to respond to all inquiries within 1 business day of receipt. 

PHONE

To speak directly with a customer service representative, please call 1 (888) 977-3578.  Our representatives are available: 9:00 am – 8:00 pm (ET) Monday through Friday.

MAIL

Braun Household CANADA 
c/o De'Longhi America, Inc.
3275 Argentia Road, Unit #101
Mississauga, Ontario L5N 0G1

Please note we can only deal with Canadian customers - if you have an inquiry for another country, please check on our global site and then visit Customer Services, for local contact details.

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Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”